US Returns Policy
REFUNDS & EXCHANGES – UNITED STATES
We accept returns on eligible items purchased via our online store within 30 days of purchase provided the following conditions are met:
- Items must be unworn and unwashed.
- Items must be in their original condition, e.g. free from perfume, marks and animal hair.
- Original tags must be attached.
- Underwear and bodysuits are excluded from returns and exchanges.
- Please ensure you include a returns form, which you can PRINT HERE completing your full name and order number and selecting your preferred outcome, e.g. exchange, store credit or refund (if applicable).
US customers are responsible for the cost of return postage to Australia for change-of-mind returns. We strongly recommend using a tracked postal service.
Any approved refund will be processed back to the original payment method, e.g. PayPal/Credit Card/Gift Card. We aim to process all returns within 2 business days of receiving your parcel. Please understand that during holiday and sale periods this may not always be possible. During Black Friday please allow a week for returns to be processed.
SALE RETURNS (INCLUDING BLACK FRIDAY PURCHASES)
- Refunds are not available on sale items for change of mind, so please refer to our size charts, product descriptions and/or reach out to our team for guidance on shapes and fits.
customercare@bodypeacebamboo.com - Sale items returned to us will automatically generate a credit at the promotional price paid.
- Store credit issued for return of sale items will be sent via email and can be used to purchase replacement products online or in any Bodypeace store.
- Store credit does not have an expiry date, simply keep your QR code or numerical code reference for future use.
UNDERWEAR & BODYSUITS
We are unable to offer returns or exchanges on underwear, including briefs, G-strings, bodysuits and men's boxers, due to health and hygiene reasons. Please do not return these items, as we will be unable to process the return.
INCORRECT OR IMPERFECT ITEMS
If you receive an incorrect item or something you believe is faulty or in less than perfect condition, please contact us at customercare@bodypeacebamboo.com and attach any relevant photos before returning the item. Our team will provide return instructions and, where applicable, arrange the return at our cost.
EXCHANGES
If you request an exchange, please note that your replacement item will be sent from Australia and is subject to availability. If your requested replacement is unavailable when we receive your return, our team will contact you to discuss the available options.
QUESTIONS?
For any additional questions, please contact our Bodypeace Bamboo team customercare@bodypeacebamboo.com