Refund policy

REFUNDS & EXCHANGES

We accept web returns on any items (excluding underwear & bodysuits) within 30 days of purchase, providing the following conditions are met:

• Items must be unworn and unwashed
• Items must be in their original condition e.g. free of perfume, marks & animal hair
• Original tags are attached

We also accept web returns in person at any of our Australian boutiques. Find your closest Bodypeace Bamboo boutique here

• Please ensure you include a returns form which you can PRINT HERE
• Complete the form : including your full name, order number
• Select your desired outcome e.g. exchange, store credit, or refund if applicable*
• Any refund requests will be processed in the same manner they were paid e.g. Paypal/Credit Card/ AfterPay, Gift Card etc.
  
• We aim to process all returns within 2 working days of receiving your parcel, please understand over holidays and sale periods this may not always be possible. During Black Friday please allow a week for returns to be processed.
  

• Refunds are not available on sale items for change of mind, so please refer
  to our size charts, product descriptions and/or reach out to our team for guidance on shapes and fits.
  customercare@bodypeacebamboo.com
  
• Sale items returned to us will automatically generate a credit at the promotional price paid.
• Store credit issued for return of sale items will be sent via email and can be used to purchase replacement products online or in any Bodypeace store.
  
• Store credit does not have an expiry date, simply keep your QR code or numerical code reference for future use. 

UNDERWEAR

• We are unable to offer returns or exchanges on underwear (briefs, g-strings, bodysuits, men's boxers etc) due to health and hygiene reasons.
• Please do not send back any underwear as we will be unable to process your return and they will be discarded.
  

INCORRECT / IMPERFECT RETURNS

• If you receive an incorrect item or something you believe is in less than perfect condition please contact us by email customercare@bodypeacebamboo.com and attach any relevant photos.
• During Black Friday please allow up to 7 days for us to respond.
  

INTERNATIONAL CUSTOMS & IMPORT TAXES

• All international customers are responsible for the import duties, taxes/customs fees within their own country on delivery. This applies to returns / exchanges.
• Bodypeace is obliged to declare the total dollar value and include an invoice. For specific rates for your country, please contact your local customs office. 

QUESTIONS
For any additional questions, please contact our Bodypeace Bamboo team

customercare@bodypeacebamboo.com