Returns and Exchanges Policy

We accept web returns on any items (excluding underwear) within 30 days of purchase, providing the following conditions are met:

-Items must be unworn and unwashed

-Items must be in their original condition e.g. free of perfume, marks & animal hair

-Original tags are attached

Please ensure you include a returns form which you can print here, completing your full name and order number, along with selecting your desired outcome e.g. exchange, store credit, or refund if applicable*.

Any refund requests will be processed in the same manner they were paid e.g.  Paypal/Credit Card/ AfterPay etc. Please note we will not issue a refund for items purchased via gift card or store credit.

We aim to process all returns within 2 working days of receiving your parcel, please understand over holidays and sale periods this may not always be possible.

Sale Items:

*Sale items may be exchanged or returned for a store credit. Refunds are not available on sale items for change of mind, so please refer to our Size charts, product descriptions and/or reach out to our team for guidance on shapes and fits.

If however, you believe a product to be faulty, please send us an email including a photo and our team hello@bodypeacebamboo.com & we will come back to you ASAP with a resolution.

Underwear:

We are unable to offer returns or exchanges on underwear (briefs, g-strings, men’s boxers etc) due to health and hygiene reasons. Please do not send back any underwear as we will be unable to process your return and they will be discarded.

Incorrect/Imperfect items:

If you receive an incorrect item or something you believe is in less than perfect condition please contact us by email hello@bodypeacebamboo.com and attach any relevant photos. We can provide you with a free returns address, if you do not reach out to us ahead of returning your parcel, we will be unable to refund your shipping fee.

For any additional questions please feel free to contact our team at our Byron HQ 02 6680 8885.