US Returns + Exchanges

RETURNS & EXCHANGES – UNITED STATES

We accept returns on eligible items purchased through our online store within 30 days of purchase, provided the following conditions are met:

• Items must be unworn and unwashed.
• Items must be in their original condition, e.g. free from perfume, marks and animal hair.
• Original tags must be attached.

Underwear and bodysuits are excluded from returns and exchanges for health and hygiene reasons.

Please ensure you include a returns form, which you can print here, completing your full name and order number and selecting your preferred outcome, e.g. exchange, store credit or refund (if applicable).

US customers are responsible for the cost of return postage to Australia for change-of-mind returns. We strongly recommend using a tracked postal service.

Any approved refund will be processed back to the original payment method, e.g. PayPal or credit card. We do not issue cash refunds for items purchased using a gift card or store credit.

We aim to process all returns within 2 business days of receiving your parcel. Please understand that during holiday and sale periods this may not always be possible.

SALE RETURNS

Sale items may be exchanged or returned for store credit. Refunds are not available on sale items for change of mind.

Please refer to our size charts and product descriptions or contact our team if you would like guidance on sizing, shapes or fits before ordering.

If you believe a product is faulty, please email hello@bodypeacebamboo.com and include a photo. Our team will get back to you as soon as possible with a resolution.

UNDERWEAR & BODYSUITS

We are unable to offer returns or exchanges on underwear, including briefs, G-strings, bodysuits and men's boxers, due to health and hygiene reasons.

Please do not return these items, as we will be unable to process the return.

INCORRECT OR IMPERFECT ITEMS

If you receive an incorrect item or something you believe is faulty or in less than perfect condition, please contact us at hello@bodypeacebamboo.com and attach any relevant photos before returning the item.

Our team will provide return instructions and, where applicable, arrange the return at our cost.

EXCHANGES

If you request an exchange, please note that your replacement item will be sent from Australia and is subject to availability.

If your requested replacement is unavailable when we receive your return, our team will contact you to discuss the available options.

QUESTIONS?

For any additional questions, please contact our Bodypeace Bamboo team:

Email: hello@bodypeacebamboo.com
Phone: +61 2 6685 5616